Frequently Asked Questions

Products

1. Are your products safe to take?

All of our products are made of natural organic herbal ingredients. Most of the herbs have been used for hundreds even thousands of years as food. They are very safe to take for long-term use.

2. Can I take medicatiosn with your products?

As dietary supplements, our products are suitable for daily uses. You can take them with your usual meds and experience extra benefits they bring.

3. How can I take your products?

You're suggested to take our products before each meals. In this case, the active ingredients could be more quickly absorbed by your body, and you'll experience faster positive efffects.

Purchase

1. What payment methods do you accept?

Currently we mainly accept paypal payment. We will accept major credit cards payment soon.

2. If I want to order regularly, can you make arrangements?

Yes. We can send you monthly paypal invoice and ship in advance so you will not be short of the products.

3. How could I know my order is processed?

You will receive an order confirmation email and a shjpping confirmation email with a tracking number. Please remember to check your spam folder if you've not got them.

Shipping

1. Do you ship internationally?

Yes we do. We ship to most countries, and the delivery time varies for different countries. For details, please refer to our Shipping section..

2. How fast is the shipping?

The speed of shipping depends on countries. For standard shipping, it ranges from 3-19 business dasy. For express shipping, the delivery time ranges from 3-10 business days.

3. What is your return policy?

Items can be returned for refund within 30 days of purchase. After your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please refer to our Refund policy for details and we will do our best to accomodate you. If you have any question just send us a message at info@shebal.com.